Returns & Refunds

Aerlinn Atelier offers digital products and semi-custom branding services. Please read the following policy carefully before making a purchase.

Digital Products

Due to the nature of digital products, all sales are final. Once a digital file has been delivered or made available for download, refunds or exchanges are not possible.

Semi-Custom Branding Services

Semi-custom branding services involve personalised work based on client input. As such, refunds are not available once the customisation process has started. If you have questions prior to purchase, please contact us before placing an order.

Exceptions

In the unlikely event of a technical issue preventing access to a purchased digital product, please contact us so we can assist.

Contact

For questions regarding returns or refunds, please contact:
aerlinn.atelier@gmail.com